Return and Refund Policy

This Refund Policy is established to ensure transparency and provide clarity for Donors regarding the possibility and terms of refunding donations made through the official platforms of Yayasan Plan International Indonesia. By making a donation, the Donor is considered to have read, understood, and agreed to this policy

• All donations received are voluntary and generally non-refundable.
• Donations are used to support child protection, education, health, and community empowerment programs.
• Refunds may only be processed under specific circumstances described in this policy

Refund requests may be accepted under the following situations:

• Kesalahan teknis sistem, termasuk: Donasi terdebet lebih dari satu kali (double charge) dan gangguan sistem pembayaran yang menyebabkan nominal tidak sesuai.
• Kesalahan administratif: Dana yang masuk tidak sesuai dengan yang dilaporkan atau terjadi kesalahan sistem dalam pencatatan donasi.

The final decision regarding refund requests rests with Yayasan Plan International Indonesia following verification.

Refunds cannot be processed if:

• Donations have already been distributed to beneficiaries or used in programs.
• Donations were made intentionally and without any technical errors.
• Donors change their mind after the donation is completed.
• Refund requests are submitted after the specified deadline (see Section 6).

To request a refund, Donors must submit their request via the official communication channel:

Email: [email protected]
Subject: Donation Refund Request – [Donor Name]

Email: [email protected]
Subjek: Permohonan Refund Donasi – [Nama Donatur]

Required information:

1. Full name
2. Contact information (email/WhatsApp)
3. Donation date & amount
4. Payment method
5. Proof of transaction (screenshot or transaction ID)
6. Reason for refund request

Refund requests must be submitted within a maximum of 7 calendar days from the transaction date. After this period, donations are considered final

• Verification will be completed within 3–7 business days after the request is received.
• If approved, refunds will be processed using the original payment method or another method agreed upon.
• The timeline for funds to be returned may vary depending on bank or payment provider policies.

• Administrative fees, transaction fees, or third-party charges (if applicable) may reduce the refundable amount.
• Yayasan Plan International Indonesia does not cover additional fees imposed by the payment gateway provider.

As an alternative, Donors may redirect the donation to another ongoing program.

For further information or assistance regarding refunds, contact:

Email: [email protected]

Hotline: 0807-1-717-717
WhatsApp: 0811-9620-1102