Policy

This policy document summarizes the commitment of Yayasan Plan International Indonesia (“Plan Indonesia”) to prevent and address harassment, discrimination, and bullying, as well as to ensure child and youth safeguarding across all our activities. The policy also includes data privacy provisions, a code of conduct, and anti-fraud measures to protect the safety, dignity, and rights of everyone who interacts with us. By accessing our services or participating in our programs, all parties are deemed to have read and agreed to this policy.

Together with the global Plan International network, we recognize that violence against children and young people continues to occur in both public and private spaces. Such violence includes physical and psychological abuse, neglect, harmful services, exploitation, and sexual violence. Children and young people may face layered risks based on gender, identity, ethnicity, minority status, disability, age, or health conditions. We are committed to eliminating all forms of violence against children and ensuring a gender-responsive safeguarding approach. This commitment applies to all staff, volunteers, partners, consultants, suppliers, and others who work with or interact with Yayasan Plan International Indonesia.

This policy aims to ensure that everyone working with or involved in Plan International has the knowledge, confidence, and support needed to fulfill their responsibility to protect children and young people from violence and interact positively in our activities. Implementation includes: prevention, reporting, response, and recovery. All incidents will be handled through safe reporting channels, confidentiality, and fair, survivor-centred investigation procedures.

• Mandatory reporting: all staff/partners must report suspected safeguarding violations.
• Background checks for high-risk roles.
• Regular training on child protection and behaviour standards.
• Risk assessments and preventive controls integrated into every program design.

We are committed to creating a safe, inclusive, and respectful working environment grounded in organizational values, feminist leadership, gender equality, and anti-racism. Any form of harassment, bullying, intimidation, or discrimination is prohibited. Violations will be addressed through disciplinary processes as required by relevant regulations.

• Prohibited behaviour: verbal/non-verbal, physical, sexual harassment, and harassment based on gender/race/disability.
• Safe reporting mechanisms without retaliation.
• Case handling by competent and independent internal authorities.

This policy applies to information collected through the official website www.planindonesia.org, online services, mobile applications, and offline channels. By accessing the services, users agree to the practices of data collection, use, and protection outlined below.

5.1 Information Collected

Personal Information (name, email, address, phone number, affiliation), device data (IP address, browser type, pages accessed), and limited location data. Data may also be collected through online/offline forms, phone calls, emails, events, surveys, and social media interactions. Cookies, web beacons, and similar technologies may be used to enhance user experience. Users may adjust cookie preferences through their browser settings.

5.2 Legal Basis and Use

Processing is based on consent and/or legitimate organizational interest to operate, manage, and promote programs, maintain relationships with users, and protect systems without overriding users’ rights and freedoms. Users may withdraw consent at any time.

We may combine personal data with device/location data for aggregated (de-identified) analysis to improve services. Data may be disclosed to authorities when required by law or to protect public safety

5.3 Storage & Retention

Data is retained as long as needed for the described purposes and/or to meet legal obligations. Once no longer needed, data will be deleted or anonymized.

5.4 Communication & Preferences

Users may update data or change communication preferences via email: [email protected]. Include full name and contact information for verification.

We implement industry-standard security controls (TLS/SSL encryption, periodic malware scanning, role-based access restrictions). Sensitive information is processed through service providers that comply with PCI DSS/ISO 27001 standards. Security policies are reviewed regularly.

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Users are encouraged to review each site’s privacy policy.

We process children’s personal data in the context of sponsorship communication, safeguarding activities, and program participation. Minimum standards are applied to ensure lawful, proportional, and child best-interest–oriented data collection, use, storage, and disclosure.

We reserve the right to update this policy at any time. Material changes will be announced via notifications on the homepage. The latest version will always be available on this policy page..

Questions regarding this policy may be sent to: [email protected]

The Code of Conduct guides behaviour for staff and partners of Plan Indonesia. It outlines behaviour standards, examples of prohibited conduct, reporting obligations, and a commitment to professionalism and organizational values to help realize a just world for children and equality for girls.

This policy applies to all donor data received online and offline. We do not sell or trade donor data. Data is shared only with trusted third parties for donation processing and related services in compliance with applicable laws.

Donations processed through third-party service providers use TLS/SSL encryption and PCI DSS/ISO 27001 standards. Data analytics may be used responsibly to enhance fundraising communication relevance (non-invasive profiling and respecting preferences).